Pet import checks, before the border

Officers read paper passports and certificates one by one, and non-compliance is found at the border, where the options are delay, quarantine or return.

• Documents scanned and matched to your requirements before departure
• Each marked Valid, Needs Review, Not found or Formality
• Officers focus on the cases that need them

Every pet that arrives non-compliant costs officer time, and often holding, quarantine or return.

• Travellers see what’s still missing before departure
• Fewer non-compliant arrivals to hold, quarantine or return
• Fewer helpline calls about basic rules

Younger travellers expect government services to work like the apps they use every day, and PDFs, forms and helplines don’t meet that expectation.

• Step-by-step requirements instead of PDFs
• Instant answers for their exact route, at any time of day
• The modern public service a digital-first generation expects

Every non-commercial pet entering Great Britain on an approved route gets full documentary and identity checks by an authorised pet checker.

• Travellers see GB’s requirements, including approved routes and carriers, before they book
• Documents checked digitally before departure
• Pet checkers spend their time on identity and welfare, not paperwork